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Top Questions
Domestic Sailings
International Sailings
Travel Documentation for Minors
What to Pack / What to Wear
What Not to Pack (Prohibited Items)
Prepare to Cruise with Accessibility Needs
Accessible Staterooms & Onboard Venues
Assistance
Assisted Devices & Service Animals
Accessible Shore Excursions
Complaint Resolution
Do I need a passport to cruise?
Everyone will need to present an accepted form of identification to board the ship. We strongly recommend that all guests present a passport as their form of ID on boarding day, and for some guests a passport is required.
The passport must be valid for six months after the day your cruise ends. The name on your passport should match the name on your reservation.
While some other forms of ID may be accepted for your cruise, a passport is the very best option and here’s why:
Guests who do not bring required documents may be denied boarding.
Can I cruise with a birth certificate as my identification? What if I don’t have a passport?
Everyone will need to present an accepted form of identification to board the ship. We strongly recommend that all guests present a passport as their form of ID on boarding day.
U.S Citizens
Technically, yes – U.S. citizens can present a state-certified birth certificate and government-issued photo ID to sail on most cruises departing from the U.S. But a passport is the more efficient, secure option.
Should you decide to present your birth certificate on boarding day, please keep these guidelines in mind:
Puerto Rican birth certificates issued prior to July 1, 2010 are not valid. The government of Puerto Rico has partnered with VitalChek.com to issue new birth certificates.
Canadian Citizen
Similarly, Canadian citizens age 14 and under may present an original Canadian-issued birth certificate.
Should you decide to present your birth certificate on boarding day, please keep these guidelines in mind:
Guests who do not bring required documents may be denied boarding.
What if the name on my identification does not match my reservation due to a legal name change, married name, or other reason?
Everyone will need to present an accepted form of identification to board the ship.
It’s important that the name on your reservation appears exactly as it does on the government issued identification document(s) that you use to board the ship.
If your name has changed since your document was issued, you will either need to update the name on that document, or bring an additional, official supporting document to help explain why the name is different. This can include one of the following:
U.S. citizens who are able to present a birth certificate plus a government ID for their itinerary, should keep in mind that the name on BOTH of these documents must match each other, and match the reservation. If they don’t, you’ll need a supporting document as listed above.
Guests who do not bring required documents may be denied boarding.
Do I need any visas to cruise to and from other countries?
Based on your nationality, you may require an entry visa to board your cruise or enter certain countries your cruise visits. It is the guests' responsibility to identify and to obtain all the necessary visas before commencing their cruise.
Guests of all Nationalities should contact the Embassy (Consular Services) of each country on your cruise for specific visa requirements, information, forms and fees for your nationality. Guests may then contact a company that assists with securing and processing visas for travelers.
See below for Domestic and International sailing guidance.
What identification does a child need to cruise? What if I am traveling with a minor that is not my own child? What if my last name does not match my child’s?
Are you traveling with a grandchild, niece, nephew, or other child that you are not the guardian of? When a minor (age 17 and under) travels without their legal guardian, an accompanying adult must present a notarized form signed by the child’s guardian. This ensures the child has the guardian’s consent to leave the country and participate in release-form activities onboard.
Different last names
If your child has a different last name than you, you will need to bring an official supporting document to help explain why the names are different. The supporting document must be the original, or a notarized copy. Some examples of valid supporting documents:
What sailings are considered Domestic?
Domestic sailings are all sailings originating and ending in ports located in the U.S., Canada and Mexico, including Panama Canal sailings. Required travel documents for Domestic Sailings > Passport Requirements A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States. The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.
What documents do I need when boarding a ship in the U.S. that travels out of the U.S?
U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Open Loop - OR U.S. Cruises that Begin and/or End in Canadian Ports
U.S. Citizens
U.S. citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License, or Trusted Traveler Program Card such as Nexus, Sentri or Fast.
Canadian Citizens
Canadian citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.
All Others
All other citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card. U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Closed Loop
U.S. Citizens
Option 1: U.S. citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast. Option 2: In the absence of any of the documents listed above, U.S. citizens will need to present BOTH an identification and citizenship document from each of the lists below in order to board the ship.
Identification Document
Government Issued photo identification card
Citizenship Documents
U.S. Government Issued Birth Certificate (original)
U.S. Certificate of Naturalization (original)
U.S. Consular Birth Abroad Certificate (original)
Canadian Citizens
Canadian citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere, and return to the same port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.
All Others
All other citizens that board a cruise ship at a port in the U.S., travel only within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card.
Do I need to bring a passport when sailing domestically?
Passport Requirements
A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States.
The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.
U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be able to enter or depart the country with proof of citizenship, such as a government-issued birth certificate and laminated government issued picture ID, denoting photo, name and date of birth. A U.S. citizen under the age of 16 will be able to present either an original or notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.
Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.
International Air Travel to a Domestic Sailing
Valid passports are required for all sailings and travellers, including children.
Guests sailing on itineraries with ports in the European Union (EU) only must possess passports that are valid for at least three (3) months following the return date.
For all other itineraries visiting ports outside the EU, passports must be valid for at least six (6) months following the return date.
Guests who need to fly to the United States before their cruise ends for extenuating or emergency circumstances will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.
Canadian Landed Immigrants
All Canadian Landed Immigrants (inclusive of those who are citizens of the British Commonwealth countries) who reside in Canada must have valid passports and US visas. Also required is the original copy of your Permanent Resident Card (PR Card), formally the IMM 1000, or with respect to any country on the itinerary any other travel documentation required because of alien status.
Sea Travel (for U.S. and Canadian citizens only)
For voyages that begin and end in the same U.S. Port, U.S. citizens may travel with both a Government-issued birth certificate** and Government-issued picture ID card, such as a driver's license.
**A 'birth certificate' is issued by a government agency (state, county, city, etc.). This document (with seal and signature) is legal proof of citizenship that can be used by U.S. citizens for certain international travel. A 'birth notice' is issued by a hospital or other type of medical facility but it is not an approved travel document. It is a courtesy document that merely indicates where a birth occurred. It has no legal status and cannot be used to prove citizenship for international travel purposes.
Sea Travel (Non U.S. Citizens)
You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or ""Green Card"") and any other documentation the countries on your itinerary require due to your alien status.
Do I need to bring my green card when sailing domestically?
Alien Registration Card (Green Card)
U.S. lawful permanent residents will continue to be able to use their Alien Registration Card (ARC) issued by the Department of Homeland Security or other valid evidence of permanent residence status to apply for entry to United States.
Card renewal is an important matter. ARC holders (United States permanent residents) with expired cards may be considered ""out of status"" and may be denied entry/reentry into the United States. If your ARC was issued over 10 years ago, you should check the expiration date printed on the front of the card. If your card is expired, or it is about to expire, you should renew your card before you sail.
If you are holding an old edition ARC WITHOUT an expiration date, you will not be detained from entering the United States, but U.S. Customs and Border Protection highly suggests that you apply for a new card before you sail.
What Documents or Forms Do I Need for Domestic Sailings?
Visas
Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality. The U.S. has a Visa Waiver Program (VPW) that This is a pre-travel authorization program for U.S. bound travelers from Visa Waiver Countries. This is a U.S. Department of Homeland Security (DHS) program. The Electronic System for Travel Authorization (ESTA) is mandatory, and all travelers, regardless of age, from Visa Waiver Program (VWP) countries will be required to complete an online application similar to the I-94W and obtain an ESTA approval prior to boarding a carrier by air or sea to the United States under the VWP. For complete details, please refer to the U.S Department of State website.
Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages.
For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages. For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the U.S Department of State website.
Travelers from the VWP countries seeking to enter the United States will also be required to have in their possession a machine-readable passport.
What sailings are considered International?
International Sailings are sailings other than those originating and ending in ports located in the U.S., Canada and Mexico including Panama Canal sailings. These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports.
Do I need to provide proof of vaccination to sail internationally?
Vaccination/Health
As detailed in our brochure, all guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases vaccinations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website
For questions specifically related to COVID-19, more information can be found further down on this page.
What Documents or Forms Do I Need for International Sailings?
Passport
A valid passport is required for travel. Ensure there are sufficient blank visa pages within the passport for visa stamps.
For your protection, we require that your passport expiration date not occur within six (6) months of the sailing termination date.
U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation.
In addition to the Passport and Visa requirements indicated on this page, guests are asked to bring with them a second official form of identification in the way of a Passport Card (US), a laminated driver's license or identification card issued by a federal, state, provincial, country, territory or municipal authority.
Depending on your itinerary, the ship may collect your passport to speed up the clearance formalities at each port of call. We suggest you bring with you a few photocopies of your passport's personal page which includes the picture, and that you carry one of these photocopies with you each time you leave the ship.
Additional Information Can Be Found Here
Visas
It is your responsibility to identify and to obtain the necessary visas before beginning your cruise. Based on nationality, many countries still require an entry visa. Suggestions on where to get visa information:
U.S. citizens can visit the U.S. Department of State Foreign Entry Requirements
Canadian citizens can visit Foreign Affairs and International Trade Canada
Embassies (Consular Service Office) of each country on your sailing itinerary
US/Canadian guests can choose the visa service of your choice, such as, GenVisa for specific visa requirements.
Web: https://genvisa.com/celebrity
Email: celebrity@genvisa.com
For U.S.: 1(800)845-8968
Customer Service Hours are Monday-Friday 9am-5:30pm ET
For international guests, guests who are neither U.S. nor Canadian citizens, they can be directed to CIBT for assistance with visas by calling 1(202)337-7080 or search "CIBT" locally for country-specific web & contact details.
In some ports where visas may be required and may be purchased in-transit, the ship personnel will assist each guest to secure a visa and charge the guests' onboard account a one-time nominal fee. These visa fees include a small processing charge by the local representative.
Canadian eTA
The Canadian government will require an Electronic Travel Authorization (eTA) for current visa-exempt nationals to enter the country by air. For more information and specific requirements please visit www.cic.gc.ca/english/visit/eta-start.asp
United States ESTA
The United States government requires an Electronic System for Travel Authorization document (ESTA) for all citizens who are not part of the Visa Waver Program (VWP). This includes travelers who do not require a visa to enter the United States, but are not citizens of the United States, Canada or Bermuda. For more information and specific requirements please visit https://help.cbp.gov/app/answers/detail/a_id/1094/~/do-i-need-to-apply-for-esta%3F. Celebrity Cruises® may deny boarding to affected guests who are unable to provide a valid ESTA during ship check-in formalities. No refunds will be given to individuals who fail to bring the proper travel documents.
Additional Information Can Be Found Here
Passport and Visa Requirements for UK & Ireland Guests
For the latest visa, passport and health advice for your travel destinations, please see section 2.6 and 2.7 of our booking conditions. We also recommend you check the travel advice section of the Foreign and Commonwealth Office website www.gov.uk/foreign-travel-advice (UK passport holders) or the Department for Foreign Affairs www.dfa.ie/travel/travel-advice/ (Irish passport holders) for the most up to date information.
Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Canada, Asia, the Middle East, China, India, and Australia. We suggest that you contact our recommended visa agent; CIBT visas for advice and to purchase the most up to date visa requirements for your cruise. For more information about the visa requirements for your destination, please go to:
For international guests, guests who are neither U.S. nor Canadian citizens, they can be directed to CIBT (also known as VisaCentral) for assistance with visas by heading to: cibtvisas.co.uk
Alternatively, you may instead visit the relevant embassy in person to arrange the necessary visa.
What Documents Do I Need To Sail on a Galapagos Sailing?
Each guest is required by Ecuadorian law to have a valid passport with at least six months validity from the departure date from Ecuador. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship, or from debarking or entering a country, and may be subject to fines.
Also, it is important that the name on the reservation be exactly as it is stated on the passport or other official citizenship document. If the guest’s name has changed since the document was issued (i.e. marriage/divorce), it is required that the document be updated with the new name, or provide official supporting document(s) of the name change. Otherwise, it may result in delay or possible denial of boarding.
Visit celebritycruises.com/documentation for up-to-date information on documentation.
For additional passport information, visit www.travel.state.gov or the passport service of your choice, such as CIBT – Passport and Visa Service at www.cibt.com/celebrity.
For more information on Special Groups (requirements for U.S. and Canadian children, groups of children, U.S. Military…), please visit www.cbp.gov/travel.
What do I need to do if I’m traveling with a minor and I am not their parent or legal guardian?
Adults who are not the parent or legal guardian of any minor child traveling with them are required to present the child's valid passport and visa (if required) or the child's government-issued birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The completed consent form from the child's parent must authorize the traveling adult to take the child on the specific cruise and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a legal guardian, the adult must present a certified Certificate of Guardianship with respect to the child.
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruisetour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or Cruisetours, the infant must be at least 12 months old as of the first day of the cruise/Cruisetour. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be at least 12 months old on the first day of the cruise/Cruisetour.
What documentation do I need when traveling with a child or as a legal guardian?
Family Legal Documents
Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation, some examples are below:
Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.
What to Pack/What to Wear
Whatever the itinerary, destination, or occasion—when you pack, think casual chic.
DURING THE DAY
SHORESIDE
For warmer climates, pack swimsuits and cover-ups, walking shorts and shirts that protect from the sun, lightweight slacks, skirts or sundress, and a light sweater or jacket. Hats, sunglasses, and sunscreen are always encouraged.
For cooler climates, bring clothing with long sleeves, sweaters, and pants that can be layered. In areas prone to snow or rain, waterproof jackets, hats, gloves, and umbrellas are recommended.
Around the globe, consider appropriate shoes and gear for the excursions you have planned and the terrain you’ll encounter. For instance, you may pack water shoes if hiking a waterfall or a headscarf or conservative dress for visiting museums, mosques, temples, and churches.
SHIPBOARD
Throughout the ship, casual resort wear, sundresses, shorts, polos, or button-downs are appropriate, paired with sandals, low heels, and loafers. Make sure you bring active wear and sneakers if you plan to hit the gym!
Poolside, bathing suits with coverups, T-shirts, tanks, hats, and sunglasses are welcomed.
In main and specialty dining, we ask guests to refrain from wearing swimsuits, see-through coverups or robes, bare feet, tank tops, T-shirts, and baseball caps.
AT NIGHT
SMART CASUAL
Smart Casual attire is required for entry to main dining, specialty dining, and the Celebrity Theatre. Smart Casual means you look comfortable yet tasteful in a dress, skirt, long pants, or jean, and stylish top or button-down. Shorts and flip flops are not considered Smart Casual.
EVENING CHIC
Each itinerary features one to two “formal” nights we call Evening Chic. Evening Chic means you dress to impress, glamorous and sophisticated in your own way, with a cocktail dress, skirt, slacks, or designer jean, an elegant dress top or blazer—some guests even pack a tuxedo or gown for onboard photos. The Daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening. If you do not wish to participate in Evening Chic, Smart Casual attire is acceptable for dining and theater.
CARRY-ON LUGGAGE
Keep anything you might need for boarding day handy or stash it in your carry-on. That includes travel documents, medications, toiletries, and maybe a swimsuit and change of clothes. Your checked baggage should be delivered to your stateroom within a few hours of setting sail if tagged properly.
How much luggage can a guest bring onboard?
There is no limit or restrcition, however we recommend each guest carry a reasonable amount of personal property and limit the number of pieces they bring.
Can I bring my flat iron or curling iron with me onboard?
While most potentially flammable high-wattage items are strictly prohibited, hair curling irons, straightening irons, and hair dryers are permitted.
Are there blowdryers available for use onboard?
Yes, each stateroom will have a hair dryer provided for use onboard.
Can I bring a clothes steamer or iron onboard?
Travel Steamers, clothing irons and potentially flammable high-wattage items are strictly prohibited. If you'd like to have clothes pressed while onboard, laundry service is available. Ask your stateroom attendant of Guest Services team onboard for pricing and pick-up/delivery times.
What in-room toiletries are provided?
Toiletries vary by stateroom category, however each room will be equipped with shampoo, conditioner, lotion and soap.
Do you provide bathrobes to use onboard?
All staterooms on all Celebrity vessels have two (2) robes for the guests to use while onboard the vessel. If guests would like to purchase the robes while onboard, they can do so through the Guest Relations Desk. Bathrobes are "one size" fits all (size 2XL upon request).
Are there beach towels for use onboard at the pool or during shore excursions?
There are two (2) types of towels onboard for swimming. Gray pool towels are available on the pool decks for pool deck usage. Beige beach towels are provided in the stateroom for guests on the night before a beach day for the guests to use while in port.
What Not to Pack (Prohibited Items)
Weapons, illegal drugs & Substances (including marijuana, cannabis, extracts of THC and/or CBD), and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.
The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.
Firearms & Ammunition, including realistic replicas.
Sharp Objects, including knives and scissors.*
Illegal Drugs & Substances
Aerial Drones**
Candles & Incense
Coffee Makers, Clothes Irons, Steamers & Hot Plates***
Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
Skateboards & Surfboards
Martial Arts Gear
Self-Defense Gear, including handcuffs, pepper spray, night sticks.
Flammable Liquids and Explosives, including lighter fluid and fireworks.
HAM Radios
Hookahs & Water Hookah Pipes.
Electrical Extension Cords
Dangerous Chemicals, including bleach and paint.
Alcoholic and Non-Alcoholic Beverages****
Potentially hazardous food and/or food that requires refrigeration.
NOTE:
*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.
**Aerial Drones: guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Drones are not to be operated onboard the ship at any time. Different countries may have different rules. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining ay required permissions for drone operations. Any liability, including environmental damage from drone usage is the guest’s responsibility. Celebrity Cruises® assumes no liability for guests drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated till the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.
***Items that generate heat or produce an open flame are strictly prohibited. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons, hair straighteners and personal fans that are ""certified"" low wattage. Please note that our staterooms are equipped with dual voltage 110/220 AC outlets, and it's essential to ensure that your personal appliances are compatible with these voltage ranges to avoid any damage or safety issues. Matches and normal lighteners are allowed onboard. However ""torch lighters"" and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.
****Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.
For more information, please refer to our Guest Health, Safety, and Conduct Policy.
Do you require proof of disability to reserve an accessible stateroom?
We don’t require proof of disability such as medical certificates or disability placards. However, during the booking process, we will ask guests to attest to their need for the accessible stateroom.
Learn more on our site or contact our dedicated Access Department
Is the Retreat Accessible?
Accessible suites are available. The Retreat Lounge, Luminae, and The Retreat Sundeck*† are accessible.
*The Retreat Sundeck is only available on Edge Series and Revolutionized ships.
†The Retreat Sundeck on Equinox currently is not Accessible. An alternative accessible space will be provided on the Pool Deck.
Learn more on our site or contact our dedicated Access Department
What if I need to eat at a certain dining time due to my diet and/or medication?
If you are not able to confirm your desired dining time, contact our Dining team at celebritydining@celebrity.com within 50 days prior to sailing.
If your desired dining time is closed, you have several options:
1. Request a new dining time with our headwaiter upon boarding the ship.
2. Request Celebrity Select Anytime and reserve a specific dining time every day.
3. Take advantage of our Oceanview Café or specialty restaurants on board.
Learn more on our site or contact our dedicated Access Department
Are There Accommodations For Persons With Special Medical Needs On Board Galapagos Ships And Throughout The Galapagos Experience?
Please note the ability to accommodate guests with special needs aboard the vessels in the Galapagos Islands is limited. The ships do not have elevators or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands, and service animals are not permitted in the Galapagos National Park. During a Galapagos journey, guests will need to ascend or descend steps into a motor coach, use stairs, walk and/or climb over uneven ground for extended distances and get on and off inflatable Zodiac tenders. In addition, the land portion of these vacations, including Quito and Galapagos in Ecuador, as well as Lima, Cuzco and Machu Picchu in Peru are not suited to persons who are wheelchair users. Celebrity welcomes guests with disabilities and special needs, and we will provide reasonable and appropriate assistance. Guests requiring assistance should consider their specific needs when making a Galapagos vacation decision. While we do not require information about the extent of your specific situation, the more information you can share with us about your specific needs, the better we are able to assist you. We encourage you to notify us of your needs at time of booking but no later than 30 days prior to sailing.
Learn more on our site or contact our dedicated Access Department
How can I request my onboard medical records?
If you have been treated onboard Celebrity Cruises, and need to request your medical records, please fill out the medical request form.
Note that the processing time is up to 4 to 6 weeks.
Can I travel alone?
We do not require guests with disabilities to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) ,guests requiring assistance with these functions should consider these needs when making a booking. If there is a question about the guest’s fitness to travel without personal assistance, this must be discussed with our Access Department.
If you have any questions, please contact our Access Department.
What kind of assistance do you provide?
We provide boarding and departure assistance with wheelchairs to guests with mobility disabilities. We also provide assistance to guests who are blind. Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritize your assistance. During peak times, there may be a wait for assistance. Our crew members are not permitted to lift our guests.
If you have any questions, please contact our Access Department.
Do you provide priority boarding?
Guests with mobility disabilities are offered quicker processing at the pier. If boarding has not begun, we will offer priority boarding.
If you have any questions, please contact our Access Department.
Do you offer accessible transfers?
If requested in advance, we can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to guests who have purchased transfers. Please note that accessible transportation may be limited or not available outside the United States.
If you have any questions, please contact our Access Department.
Do you provide tactile interpreters for the hearing impared?
Yes, we provide tactile interpreters on cruises to/from United States and Canada only, however support service provider (SSP) services are not provided. Please notify us at least 60 days prior to sailing. Do you provide CART? Yes, we provide real-time captioning (CART) services on cruises to/from the U.S. and Canada only. Please notify us at least 60 days prior to sailing.
If you have any questions, please contact our Access Department.
Do you provide braille formatted material?
No, however we provide qualified readers on board our ships for guests who are blind or have low vision.
If you have any questions, please contact our Access Department.
Can I request a Qualified Reader staff member?
Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Today and shore excursions information. Waiters will also read dining menus upon request. Please request a qualified reader at Guest Relations upon boarding.
If you have any questions, please contact our Access Department.
Do you have wheelchairs for use onboard?
Yes we do. We have collapsible wheelchairs for our guests to use free of charge onboard each of our ships. They are on a first come, first serve basis and based on availability.
If you have any questions, please contact our Access Department.
Does Celebrity Cruises offer scooters for rent onboard?
Unfortunately, we don't offer rental for scooters onboard, however, we do recommend vendors who rent wheelchairs and scooters to guests with disabilities and have security clearance to get on and off our ships. Please let us know if you have any further question.
Please reach out to the following vendor for assistance regarding this situation "Scootaround (formerly Care Vacations):"
Can I bring my own assistive devices with me?
Yes, you may bring and use wheelchairs, mobility scooters, walkers, canes and other assistive devices on board our ships. Due to safety reasons, Segways® may not be used on board.
If you have any questions, please contact our Access Department.
Must I store my assistive device in my stateroom?
Yes, assistive devices including mobility scooters must be stored and recharged in your stateroom, so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation.
If you have any questions, please contact our Access Department.
Can my assistive device fit through the stateroom door?
If your assistive device is 23 inches or less, it will fit through a standard stateroom door. If your assistive device is 32 inches or less, it will fit through an accessible stateroom door.
If you have any questions, please contact our Access Department.
Can I bring a CPAP or BIPAP machine?
Yes, please notify us at least 30 days prior to sailing if you will need distilled water and an extension cord.
If you have any questions, please contact our Access Department.
Do you accept service dogs?
Yes, we accept service dogs. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Guests are responsible for obtaining all required documentation for service dogs to depart the ship in ports of call. These documents must be carried on the ship, and a copy left with the Guest Relations desk once on board. Please note that additional screening may be conducted at the pier or on board. You may bring a reasonable quantity of dog food and bowls at no charge. If refrigerated space is needed, notify us at least 30 days prior to sailing.
If you have any questions or to obtain forms, please contact our Access Department.
Accessibility Support for the app
If you are unable to check in online due to accessibility challenges.
Can I take my scooter on tours?
Not all excursions can accommodate a scooter. Therefore, guest(s) must provide the scooter dimensions (Length x Width x Height) and Weight. Please let us know if you have to remain seated on device to board vehicle. If you do, please also submit the Combined Height and Combined Weight.
Learn more on our site or contact our dedicated Access Department
How do I make sure my mobility equipment won’t be too big or too heavy for the tender?
In order to board most tenders safely, guests must be able to take steps and use a collapsible manual wheelchair. In addition, power wheelchairs and mobility scooters can not be taken on tenders unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed. In some cases, tendering may preclude guests from going ashore.
Learn more on our site or contact our dedicated Access Department
How do I make sure my mobility equipment won’t be too big or too heavy for the excursion?
Upon booking an accessible tour, guests wishing to utilize a wheelchair (manual or electric) on this excursion must provide the total dimensions (Length x Width x Height) and Weight of the mobility equipment.
Guests that require to remain seated on the device to board the vehicle must also provide the Combined Height and Combined Weight.
Providing the weight and measurements will help ensure that there will be no issues on the day of your tour.
Learn more on our site or contact our dedicated Access Department
Who can book accessible shore excursions?
The accessible shore excursions are accessible for all. This program is designed to provide memorable, enjoyable experiences for limited-mobility guests, seniors, and anyone who enjoys a slower pace.
Learn more on our site or contact our dedicated Access Department
How are the accessible shore excursions different from other regular shore excursions?
Our accessible tours are unique in that they offer:
• Accessible vehicles
• Step-free tour routes
• Shorter walking distances
• Slower pace
• Accessible restrooms with wide doors along the route
• Professional and compassionate tour guides experienced in working with senior and disabled guests
Learn more on our site or contact our dedicated Access Department
How large are the groups for the accessible shore excursions?
The group size varies depending upon the tour(s) you choose, you can enjoy slow paced tours with 4-10 guests or large group excursions with up to 45 guests.
Tours are categorized as follows:
LEVEL 1: Tours recommended for guests that are able to walk short distances, can navigate the steps of a motor coach, and/or travel with a standard size manual collapsible wheelchair or scooter, that can fit in the motor coach luggage compartment. This tour accommodates between 15 - 45 guests.
LEVEL 2: Excursions designed for guests unable to negotiate motor coach steps or full-time wheelchair/scooter users. The vehicle used on this type of tour is adapted with an access ramp (or lift where available). In order to use the ramp and/or lift, guests are required to be seated on a wheelchair or scooter. Due to the vehicle type, this tour accommodates a limited number of mobility devices. This tour ranges between 4 - 12 guests.
Learn more on our site or contact our dedicated Access Department
What type of vehicles are used for the accessible shore excursions?
The accessible shore excursions use specialized vehicles equipped with either a ramp or lift for easy wheelchair access.
Learn more on our site or contact our dedicated Access Department
How can the guide assist me with my mobility needs?
The tour guides conducting these accessible tours have several years of experience in touring with limited mobility guests and their families. They are patient, compassionate and very knowledgeable. However, please note that guides are not permitted to push wheelchairs. Guests in wheelchairs must be able to self-propel or have a companion assist them.
Learn more on our site or contact our dedicated Access Department
In which destinations can I book accessible shore excursions?
Currently, the accessible shore excursion program is available throughout several Caribbean, Baltic and Mediterranean ports.
***Other destinations, such as Alaska, offer a variety of tours where accessible transportation may be secured upon request basis only.
Learn more on our site or contact our dedicated Access Department
When should I book my accessible shore excursion?
We recommend booking in advance as the tours have limited seating. Please submit the completed Accessible Shore Excursions Form no later than 10 business days prior to the start of your cruise. We will advise you of availability and book the tours for you. Written confirmation will follow via email.
Learn more on our site or contact our dedicated Access Department
Do you offer accessible Cruisetours in Alaska?
Yes, accessibility extends to the land portion of our Alaska Cruisetour packages. One-third of our motorcoaches are wheelchair lift-equipped, and Wilderness Express® railcars are equipped with dome-level wheelchair seating, allowing travelers with disabilities to access both levels.
Learn more on our site or contact our dedicated Access Department
What about other Cruisetours?
Most non-U.S. Cruisetours are not wheelchair accessible. In most cases we are unable to accommodate full-time wheelchair users. If guests are able to take steps to get into motorcoaches and can maneuver in a standard hotel room, they may be accommodated. Portions of these Cruisetours may require extended periods of walking over uneven surfaces and/or steep terrain, as well as extended periods of standing and steps.
Learn more on our site or contact our dedicated Access Department
What if I have a accessibility-related concern onboard?
CROs (Complaint Resolution Order) are available to respond to disability related concerns. They are trained on applicable U.S. Department of Transportation (DOT) disability regulations and our policies and procedures for guests with disabilities. Feel free to request a CRO at our pier check-in counters at all U.S. ports of departure or at the Guest Relations desk onboard our ships.
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